What is AirWE, and how does it work?

• AirWE is an social online marketplace that connects travellers with clients who need their services.

• Clients offer their needs in various categories, such as travel companion for needy or a parcel carrier. Travellers can browse and find Clients and offer service.

How do I create an account on AirWE, and is it free?

Creating an account on AirWE is free and easy. You can sign up using your email address or social media account.

How can I find and hire a Travelers on AirWE?

To find and hire a travelers on AirWE, you can browse the available services or search for specific keywords related to your project. You can then review the travellers profile, portfolio, and reviews to make an informed decision.

What types of services can I get on AirWE, and what is the pricing structure?

• AirWE offers two different services, including pacel carrier, travel partner. The pricing structure varies depending on the service and the traveler experience level.

How does the payment system work on AirWE, and what are the fees?

AirWE payment system is secure and easy to use. Clients pay for services upfront, and AirWE holds the funds until the work is completed and approved. AirWE charges a service fee of 20% on each transaction.

Can I communicate directly with my travelers, and how do I ensure task?

Yes, you can communicate directly with your travelers using AirWE messaging system. It's important to provide clear instructions and expectations to ensure quality work.

What should I do if I am not satisfied with the service?

If you are not satisfied with the service by the traveler, we will analise the cause and refund. AirWE has a resolution process to help resolve any issues.

How do I provide service on AirWE, and what are the requirements?

• To provide service on AirWE, you need to create a profile, set up your services, and start promoting your skills. You should have a portfolio and communication skills

How can I improve my visibility and sales on AirWE?

To improve your visibility and sales on AirWE, you should optimize your profile, offer competitive pricing, provide excellent communication, and promote your services through social media and other channels.

What are the best practices for using AirWE, and how can I ensure a successful experience?

The best practices for using AirWE include setting clear expectations, communicating effectively, providing feedback, and maintaining professionalism. It's also important to follow AirWE terms of service and guidelines to ensure a successful experience.

1. Introduction

• Welcome to AirWE Connects Private Limited, AirWE Connects is a mobile app designed for flight travelers and expats, offering travel companion and parcel delivery services. Users traveling to the same destination can either provide or seek assistance, helping needy travelers with companionship or carrying essential items. This creates a mutually beneficial system for travelers and expats.. By using the AirWE platform, you agree to comply with the following terms and conditions. If you do not agree, you may not use the platform.
  These terms form a legally binding agreement between you (the user) and AirWE. AirWE reserves the right to modify these terms at any time without prior notice. It is your responsibility to review the terms periodically. Continued use of the platform after modifications implies acceptance of the new terms.

2. Definitions

• Provider: A traveler using the AirWE platform to transport a parcel for another user in exchange for compensation.account.

• Service Seeker: An individual who uses the AirWE platform to arrange for the transport of a parcel by a Service Provider.

• Parcel: The package or items being transported by the Service Provider for the Service Seeker.

• AirWE: The operator of the mobile application that facilitates connections between Service Providers and Service Seekers.

3. Responsibilities of Service Providers and Service Seekers

3.1 Communication and Disclosure of Parcel Contents
Both the Service Provider and Service Seeker must engage in clear, honest, and transparent communication regarding the nature, contents, and value of the parcel. Misrepresentation of the contents is strictly prohibited.
The Service Seeker must fully disclose the contents of the parcel before the Service Provider agrees to transport it. The Service Provider may refuse to transport the parcel if the contents are not disclosed or if they pose any risk.
Failure to accurately disclose the contents of the parcel may result in account suspension from AirWE.

3.2 Compliance with Laws and Regulations
Both Service Providers and Service Seekers are responsible for understanding and complying with all applicable laws and regulations related to the transportation of goods. This includes, but is not limited to:

• Airport and airline security rules.

• Customs regulations in both the country of origin and destination.

• Any restrictions imposed by airport authorities or international aviation laws.

3.3 Prohibited and Restricted Items
It is strictly prohibited to send or transport any illegal, dangerous, or restricted items via the AirWE platform, including but not limited to:

• Weapons, explosives, and firearms.

• Drugs or controlled substances.

• Counterfeit or illegal goods.

• Hazardous materials (flammable, corrosive, or toxic substances).

• Biological materials or perishables.

• Currency, jewelry, or valuable negotiable instruments.

3.4 Proper Packaging
The Service Seeker is responsible for ensuring that the parcel is securely and adequately packaged to prevent damage during transit. The packaging must comply with all applicable airport, airline, and customs regulations.
If the packaging is deemed inadequate by the Service Provider, they have the right to refuse to transport the parcel. AirWE will not be held responsible for any damage caused by improper packaging.

4. Disclaimer of Liability

4.1 Damage, Loss, or Theft
AirWE is a neutral platform facilitating connections between Service Providers and Service Seekers and does not take responsibility for the handling, transportation, or condition of parcels at any stage.
AirWE is not liable for any loss, damage, theft, or misplacement of parcels during transport. Both parties acknowledge that they use the platform at their own risk and bear responsibility for any issues that arise during the transaction.

4.2 Fraudulent Activities
AirWE is not responsible for fraudulent activity or miscommunication between users. Users must exercise due diligence and caution when engaging in transactions on the platform. If fraudulent activity occurs, it should be reported to the relevant authorities.

At AirWE Connects Private Limited, your privacy is of utmost importance to us. This Privacy & Sharing Policy outlines how AirWE collects, uses, discloses, and protects your personal information when you use the AirWE platform. By accessing and using AirWE Connects, you agree to this Privacy & Sharing Policy. If you do not agree with the terms outlined below, you should refrain from using the platform.

Our operational address is AirWE Connects Private Limited, KLN Reddy Colony, Hanamkonda, Warangal, Telangana,PIN 506001, India. We are committed to complying with applicable data protection laws and regulations. These terms are designed to ensure that your information is handled responsibly and transparently.

2. Information We Collect

2.1 Personal Information
When you register and use AirWE Mobile Application, we collect personal information that you provide directly to us, including but not limited to:

• Name: To identify users.

• Email Address: For account verification, communication, and notifications.

• Phone Number: For communication between users.

• Profile Information: Includes your photo, nationality, language preferences, and other details necessary for providing services.

• Payment Information: Collected and processed securely for transactions related to services offered or requested through the platform.

• Location Data: Used to help match Service Providers and Service Seekers based on their geographical locations (if enabled by the user).

2.2 Non-Personal Information
We may collect non-personal information about your usage of the platform, such as:

• Device Information: Includes your mobile device model, operating system, and unique device identifiers.

• Usage Data: : Includes details about how you use the platform, including access times, features used, and interactions with other users.

• Cookies: We use cookies and similar tracking technologies to improve the user experience on our platform and store user preferences.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• To Provide Services: Your information allows us to connect you with other users (Service Providers and Service Seekers) and facilitate transactions on the platform.

• Account Creation and Management: We use your data to create and manage your account, verify your identity, and ensure the security of your account.

• Communications: We may use your contact information to send important updates, notifications, and promotional content related to the services.

• Improving User Experience: We analyze usage data and feedback to improve and optimize our platform, tailor content to user preferences, and develop new features.

• Payment Processing: Your payment details are securely processed to complete transactions between Service Providers and Service Seekers.

• Security and Compliance: To prevent fraud, misuse, and illegal activity on the platform, and ensure compliance with relevant laws and regulations.

4. Sharing Your Information

4.1 With Other Users
When you use AirWE Mobile Application to request or provide services, certain information may be shared with other users, including but not limited to:

• Your Profile: Includes your name, photo, nationality, language, and any other information you choose to share publicly.

• Communication Information: If you are matched with another user, your contact details (email, phone number) may be shared to facilitate communication.

• Travel Details (for Travel Companion services): Necessary travel information such as flight number, destination, and itinerary may be shared with your travel companion or service provider to coordinate plans.

Users are responsible for safeguarding each other’s information and must not misuse or disclose it without permission.

4.2 Third-Party Service Providers
We may share your information with third-party service providers who assist us in providing services on the platform, including:

• Payment Processors: To securely handle transactions.

• Analytics Providers: To analyze platform usage and improve service quality.

• Customer Support Providers: To assist with any queries, complaints, or issues on the platform.

4.3 Legal and Regulatory Requirements
We may disclose your personal information to government authorities or law enforcement if:

• Required by Law: To comply with legal obligations, court orders, or government requests.

• To Protect Rights: If we believe that disclosing your information is necessary to protect our rights, property, or the safety of others.

• Investigating Fraud or Illegal Activity: In the event of suspected fraud or illegal activity involving users on the platform.

4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity. You will be notified of any changes in ownership or use of your personal information.

5. Data Security

We are committed to protecting your personal information. To ensure the security of your data, we employ a range of measures, including:

• Encryption: We use encryption protocols to protect sensitive information, such as payment details, during transmission.

• Secure Storage: Personal data is stored in secure environments to prevent unauthorized access.

• Access Control: Access to your personal data is restricted to authorized personnel only.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your data.

6. User Control and Rights

6.1 Access and Update Your Information
You can access and update your personal information at any time through your AirWE account settings. If any of your personal details change, you are encouraged to update them to ensure your profile is accurate.

6.2 Right to Delete Account
You have the right to delete your account and associated personal information from the platform. To request the deletion of your account, you may contact us at support@airwe.app. Please note that certain information may be retained for legal or security reasons even after account deletion.

6.3 Opting Out of Communications
You may opt-out of receiving promotional or marketing communications from AirWE at any time by following the instructions provided in those communications or updating your preferences in your account settings. However, you will continue to receive important operational and service-related communications.

7. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. If you delete your account, we will retain minimal information for audit, regulatory, and fraud prevention purposes, as required by law.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our platform. Cookies help us store user preferences, understand usage trends, and offer personalized content. You can control the use of cookies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of the platform.

9. International Data Transfers

As AirWE operates globally, your personal information may be transferred and stored in countries outside your own. In such cases, we ensure that adequate data protection measures are in place in accordance with applicable laws.

10. Children’s Privacy

AirWE Connects is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a user under the age of 18, we will take steps to delete such information.

11. Children’s Privacy

We may update this Privacy & Sharing Policy from time to time. Any significant changes will be communicated to you via email or through in-app notifications. You are encouraged to review this policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about this Privacy & Sharing Policy, or if you wish to exercise your rights regarding your personal data, please contact us at support@airwe.app