At AirWE Connects Private Limited, your privacy is of utmost importance to us. This Privacy & Sharing Policy outlines how AirWE collects, uses, discloses, and protects your personal information when you use the AirWE platform. By accessing and using AirWE Connects, you agree to this Privacy & Sharing Policy. If you do not agree with the terms outlined below, you should refrain from using the platform.

Our operational address is AirWE Connects Private Limited, KLN Reddy Colony, Hanamkonda, Warangal, Telangana,PIN 506001, India. We are committed to complying with applicable data protection laws and regulations. These terms are designed to ensure that your information is handled responsibly and transparently.

2. Information We Collect

2.1 Personal Information
When you register and use AirWE Mobile Application, we collect personal information that you provide directly to us, including but not limited to:

• Name: To identify users.

• Email Address: For account verification, communication, and notifications.

• Phone Number: For communication between users.

• Profile Information: Includes your photo, nationality, language preferences, and other details necessary for providing services.

• Payment Information: Collected and processed securely for transactions related to services offered or requested through the platform.

• Location Data: Used to help match Service Providers and Service Seekers based on their geographical locations (if enabled by the user).

2.2 Non-Personal Information
We may collect non-personal information about your usage of the platform, such as:

• Device Information: Includes your mobile device model, operating system, and unique device identifiers.

• Usage Data: : Includes details about how you use the platform, including access times, features used, and interactions with other users.

• Cookies: We use cookies and similar tracking technologies to improve the user experience on our platform and store user preferences.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• To Provide Services: Your information allows us to connect you with other users (Service Providers and Service Seekers) and facilitate transactions on the platform.

• Account Creation and Management: We use your data to create and manage your account, verify your identity, and ensure the security of your account.

• Communications: We may use your contact information to send important updates, notifications, and promotional content related to the services.

• Improving User Experience: We analyze usage data and feedback to improve and optimize our platform, tailor content to user preferences, and develop new features.

• Payment Processing: Your payment details are securely processed to complete transactions between Service Providers and Service Seekers.

• Security and Compliance: To prevent fraud, misuse, and illegal activity on the platform, and ensure compliance with relevant laws and regulations.

4. Sharing Your Information

4.1 With Other Users
When you use AirWE Mobile Application to request or provide services, certain information may be shared with other users, including but not limited to:

• Your Profile: Includes your name, photo, nationality, language, and any other information you choose to share publicly.

• Communication Information: If you are matched with another user, your contact details (email, phone number) may be shared to facilitate communication.

• Travel Details (for Travel Companion services): Necessary travel information such as flight number, destination, and itinerary may be shared with your travel companion or service provider to coordinate plans.

Users are responsible for safeguarding each other’s information and must not misuse or disclose it without permission.

4.2 Third-Party Service Providers
We may share your information with third-party service providers who assist us in providing services on the platform, including:

• Payment Processors: To securely handle transactions.

• Analytics Providers: To analyze platform usage and improve service quality.

• Customer Support Providers: To assist with any queries, complaints, or issues on the platform.

4.3 Legal and Regulatory Requirements
We may disclose your personal information to government authorities or law enforcement if:

• Required by Law: To comply with legal obligations, court orders, or government requests.

• To Protect Rights: If we believe that disclosing your information is necessary to protect our rights, property, or the safety of others.

• Investigating Fraud or Illegal Activity: In the event of suspected fraud or illegal activity involving users on the platform.

4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity. You will be notified of any changes in ownership or use of your personal information.

5. Data Security

We are committed to protecting your personal information. To ensure the security of your data, we employ a range of measures, including:

• Encryption: We use encryption protocols to protect sensitive information, such as payment details, during transmission.

• Secure Storage: Personal data is stored in secure environments to prevent unauthorized access.

• Access Control: Access to your personal data is restricted to authorized personnel only.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your data.

6. User Control and Rights

6.1 Access and Update Your Information
You can access and update your personal information at any time through your AirWE account settings. If any of your personal details change, you are encouraged to update them to ensure your profile is accurate.

6.2 Right to Delete Account
You have the right to delete your account and associated personal information from the platform. To request the deletion of your account, you may contact us at support@airwe.app. Please note that certain information may be retained for legal or security reasons even after account deletion.

6.3 Opting Out of Communications
You may opt-out of receiving promotional or marketing communications from AirWE at any time by following the instructions provided in those communications or updating your preferences in your account settings. However, you will continue to receive important operational and service-related communications.

7. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. If you delete your account, we will retain minimal information for audit, regulatory, and fraud prevention purposes, as required by law.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our platform. Cookies help us store user preferences, understand usage trends, and offer personalized content. You can control the use of cookies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of the platform.

9. International Data Transfers

As AirWE operates globally, your personal information may be transferred and stored in countries outside your own. In such cases, we ensure that adequate data protection measures are in place in accordance with applicable laws.

10. Children’s Privacy

AirWE Connects is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a user under the age of 18, we will take steps to delete such information.

11. Children’s Privacy

We may update this Privacy & Sharing Policy from time to time. Any significant changes will be communicated to you via email or through in-app notifications. You are encouraged to review this policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about this Privacy & Sharing Policy, or if you wish to exercise your rights regarding your personal data, please contact us at support@airwe.app